Terms and Conditions
Last updated: 07/10/2024 23:35 BST
Welcome to High Flying Drone Art. By placing an order with us, you agree to the following terms and conditions. Please read them carefully.
1. Payment
- Payment methods are specified at checkout.
- Orders are processed only once payment is confirmed.
2. Shipping
- We offer both UK and international deliveries.
- UK mainland deliveries usually take 3-5 business days. If you have not received your order within 7 business days, please contact us at highflyingdroneshots@gmail.com.
- International shipping times may vary. Buyers are responsible for any customs or import taxes that may apply. We are not responsible for delays due to customs.
- In the unlikely event that we are unable to ship to your location, a full refund will be issued.
3. Returns and Refunds
- If you are unhappy with your product, please contact us via email at highflyingdroneshots@gmail.com to initiate a return.
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
- The return window is 14 days from the date of delivery.
- Personalised items (if applicable) may not be eligible for returns.
- We do not typically offer a warranty unless otherwise specified.
4. Damaged or Faulty Items
- Should your item arrive damaged or faulty, please follow the return process outlined above.
5. Order Cancellations
- Cancellations must be requested within 6 hours of purchase. However, due to our made-to-order process, immediate cancellation and refund cannot always be guaranteed.
6. Company Information
- High Flying Drone Art is operated by Hotmark Software Limited, trading as High Flying Drone Shots/Art.
- Company Registration Number: 08891298.
- Email: highflyingdroneshots@gmail.com.